IMPROVING BUSINESS PROCESSES AND CUSTOMER SERVICE: ERP SYSTEM FOR HIGH-TECH AND ELECTRONICS MANUFACTURERS
The Internet of Things has arrived in manufacturing. IDC forecasts that half of all companies will have automated their data collection by 2020. By this date, revenue from product-related service portfolios is likely to double. To achieve this, the high-tech and electronics industry needs an ERP system with which business processes can quickly adapt to new developments. Such a system also needs to be able to model a more personalised customer service, including value-added services such as customer-specific design, flexible logistics and maintenance or recycling compliant with environmental laws.
HIGH-TECH AND ELECTRONICS PRODUCERS AND SUPPLIERS UNDER PRESSURE
Small and mid-sized high-tech and electronics companies operate in a highly competitive, fast-moving market. Alongside rapid product standardisation in electrical technologies and erratic market developments, another challenge is extreme shortness of product cycles. As key differentiators in the market, the optimisation of customer experience and the service portfolio become crucial competitive factors. Aspects such as a high level of reliability and flexibility or short turnaround times now play an increasingly important role.
ERP SYSTEM FOR SMOOTH-RUNNING, RAPID AND USER-FRIENDLY BUSINESS PROCESSES
Both customers and suppliers of high-tech and electronics manufacturers expect a smoothly running customer service that works ‘intuitively’: an ERP system also needs to enable interaction based on accessibility and good usability. Another IDC report reveals the importance of a flexible, end-to-end and user-friendly ERP system in this context: four in five high-tech and electronics makers interviewed consider their ERP system to be essential for creating a positive customer experience.