Ticket handling

To ensure your business processes run as smoothly as possible, our Support team also helps with problem solving and resolution. We ensure you can keep on working without long periods of downtime.

During business hours (8 AM to 6 PM, Mon-Fri), tickets are accepted and processed by our Helpdesk. 



You can contact our Helpdesk staff Mon–Fri from 8 AM to 6 PM:

Tickets reported outside our hours of business will not be processed until the following day (next working day). Tickets with the priority ‘Very High’ are processed immediately by SAP.

As one of our customers, it is important that you know exactly how to submit a ticket outside our hours of business: for this reasons, our voicemail always provides you with the relevant information to do so.

Our Customer Guide also explains the steps to take in the event of a system failure, for example, so that the ticket can be submitted to SAP for immediate processing. You also receive detailed information about ticket submission in SAP Solution Manager, as well as a description of ticket submission outside our hours of business.